The State Call Center is currently down. Please contact the local office 530-251-2629 for assistance with your case. Child Support Services offers a professional, approachable, non-judgmental "middle ground" for parents/customers to get informed and ultimately transform a challenging situation into a path forward. We are committed to helping parents navigate services available, ensuring children are provided for and promoting peace of mind through information and action.


Need Help...

If you need help in responding to court documents, there is a resource available to you, the Family Law Facilitator is a free service provided to self-represented litigants in the community by the Lassen County Superior Court.  Services are provided at no charge and if you would like an appointment with her within the Department, please call us to set up your appointment.  Participants are responsible for all court filing fees. Lassen County Family Law Facilitator 

Want to Open a Case...



To apply for services, click on the link to begin the process  Turbo Court or come into our office and open a case.

Customer Connect

Is a self-service automated system designed where you can access your case information; view your payment information; view all available eDocuments; contact case manager electronically; and provide updates for other party's profile information, 24 hours a day. Have your social security number or participant ID and your personal identification number (PIN) ready.

Don't know your Participant ID? Forgot your PIN?

Call Customer Service at 1-866 901-3212.


Contact Information: 

Contact Information

Kelley Cote - Director
Physical Address
2950 Riverside Drive, Ste. 104
96130 Susanville , CA
Mailing Address
P.O. Box 999
96130 Susanville , CA
Mon - Fri:
8:30 am-11:45 am , 1:00 pm-4:45 pm
Sat - Sun:
(530) 251-2667