Lassen Works

The mission of Lassen WORKS and Community Social Services is to serve individuals, families, and communities of Lassen County in the following ways:

Employing a team of professional, knowledgeable, and courteous staff;
Offering quality confidential services in a responsible, timely, and compassionate manner;
Providing a safe place dedicated to building trust and reducing fears;
Working together to help people reach their life goals and achieve personal success.

During Business Hours

Regular business hours are 8:00am to 5:00pm Monday through Friday, except holidays.

Notice EBT Card Printed Daily 10 and 3

Service Outside of Business Hours

To register for Food Stamps, Cash Assistance or Medical online, please go to:

BenefitsCAL.com

BenefitsCal ® is an online application system that allows you to apply for benefits.

You can also:

Create an Account
Check Messages

View Forms
Check Benefits

View Things To Do
Open Saved Applications

Lassen WORKS & Community Social Services strives to provide easy access to services. If you cannot come into the office to keep an appointment or to make an application, arrangements for appointments outside regular business hours, by phone, or at other locations may be made by calling your caseworker or the main line at (530) 251-8152. Because most public assistance programs require face-to-face contact, you must have a compelling reason to request this special accommodation, such as employment, disability, or severe weather conditions.

Staff

Jayson Vial - Director of Community Social Services
Tina Kennemore - Adult Services Program Manager
Lisa Chandler - Child and Family Services Program Manager
Yvonne Hawkes - LassenWORKs Program Manager

Resources

BenefitsCal - Access to Benifits. Simplified

BenefitsCal.com

Refugee Cash Assistance

RCA is a cash assistance program for refugees who are not otherwise eligible for any other cash aid. RCA also includes employment and other social services to assist a refugee in becoming self-sufficient.

Populations that could be eligible for the RCA includes:

Refugees
Asylees
Cuban/Haitian entrants
Special Immigrant Visa (SIV) holders

Afghan and Ukrainian Parolees
Amerasians; AND
Certified Victims of Human Trafficking.

RCA is available for up to 12 months from date of admission to the U.S. in qualifying status, date of final grant of asylum or date of certification by the Office of Refugee Resettlement (ORR) as Victim of Trafficking.

How to Apply or Submit Documents for RCA:

Online at: http://www.benefitscal.com/ – select Cash Aid

By phone: Monday – Friday 8:00 AM – 5:00 PM at (530) 251-8152

In person: LassenWORKs 1616 Chestnut Street, Susanville, CA 96130

The Trafficking and Crime Victims Assistance Program (TCVAP)

TCVAP provides critical benefits and services to non-citizen victims of human trafficking prior to receiving certification by ORR.

Eligibility for state-funded benefits and services are extended to trafficking victims who:

Can make a sworn statement or have documentation showing that they are a victim of human trafficking; and
Meet the income and resource limitations; and
Have submitted, or are preparing to submit an application for a T-Visa to USCIS; have continued presence; or are otherwise taking steps to meet the eligibility conditions for federal benefits.

TCVAP also provides critical benefits and services to non-citizen victims of domestic violence and other serious crimes who:

1) Have filed for or been granted a U-Visa from USCIS; and

2) Meet the income and resource limitations.

State-funded benefits and services are equivalent to federally-funded benefits available to refugees and certified trafficking victims. Victims are required to meet all income, resource, and other program eligibility requirements.

Non-citizen victims of crime and their eligible family members in the TCVAP are eligible for benefits and services to the same extent as refugees.

How to Apply or Submit Documents for RCA:

Online at: http://www.benefitscal.com/ – select Cash Aid

By phone: Monday – Friday 8:00 AM – 5:00 PM at (530) 251-8152

In person: LassenWORKs 1616 Chestnut Street, Susanville, CA 96130

Discrimination Complaints

Lassen County’s Community Social Services has a commitment to provide the same aid, benefits, and services to all individuals and groups and ensure that program activities are discrimination-free. Complaints of discrimination or retaliation may be filed with the county welfare department’s Civil Rights Coordinator or the California Department of Social Services (CDSS) Civil Rights Section (CRS).

To file a complaint of discrimination or retaliation, you may complete the CDSS Complaint of Discrimination Form: GEN 1179

You may also submit a complaint with the Civil Rights Coordinator by telephone, email, or mail:

Civil Rights Coordinator

csscivilrights@co.lassen.ca.us

Mailing Address:

Lassen County Community Social Services

ATTN: Civil Rights Coordinator

P.O. Box 1359

Susanville, CA 96130

Complaints of discrimination or retaliation may also be submitted directly to the CDSS here.

Housing

Employment

Medical Care

California Department of Health Care Services ( http://www.dhcs.ca.gov/)
How to apply for Medi-Cal (C4Yourself.com)
CMSP-County Medical Services Program (http://www.cmspcounties.org/)
CHDP-Child Health & Disability Prevention (https://www.dhcs.ca.gov/services/chdp/Pages/default.aspx)

CalFresh / Food Stamps

The CalFresh program, federally known as Supplemental Nutrition Assistance Program (SNAP), provides public assistance benefits to qualified individuals and families to supplement their nutritional needs. To access CalFresh benefits, recipients will utilize an Electronic Benefits Transfer (EBT) card at approved retail locations.

For CalFresh, it can take up to 30 days to process your application. You may be able to get benefits within 3 calendar days if you meet certain criteria. Your application will be reviewed to see if it meets the criteria to be processed within 3 calendar days. If you think you may meet the criteria to have your application processed within 3 days, please ask an Eligibility Worker. If an Eligibility Worker reviews your application and determines you are not entitled to expedited processing, you may ask for a meeting with an Eligibility Supervisor to review this decision.

Applications for CalFresh benefits may be completed: (English; Spanish)

If you do not have all of the information to complete the application, just complete what you can! You may leave an incomplete application with just your name, address and signature. An Eligibility Worker can assist you in finishing the application.

1.Online at BenefitsCal.com

·Start the application process from anywhere using a secure internet location.

·Sign in using your existing account or sign up for a new account and submit an online application for CalFresh, CalWORKs, or Health Care benefits.

2.In Person at:

Lassen WORKs

1616 Chestnut Street

Susanville CA 96130

·You can pick up an application at our physical office location.

·Completed applications can be turned in to a receptionist during business hours. If the office is closed, drop the application in the exterior drop box at the building entrance.

3.Telephone

·Call our Customer Service Center at (530) 251-8152 to request an application by mail or get directions to our office.

4.Mail/Fax

·Mail your completed and signed CalFresh application to:

Lassen WORKs

P.O. Box 1359

Susanville, CA 96130

·Fax your completed and signed CalFresh application to (530) 251-8149.

Printable CalFresh applications are available here:

·SAWS1 (English)

·CF 485 LP- CalFresh Elderly Simplified Application (English)

·SAWS 1 (Spanish)